Segen Warehouse Move Update

Segen Warehouse Move: Collections & Returns From Wellingborough

Great news! Our warehouse move from Medway to Wellingborough is now in its final stages, with our new Wellingborough facility becoming fully operational from Monday 23rd November. 

As we complete the transition, we’d like to make customers aware of a few important updates to collections, returns, and deliveries. 

Temporary Delivery Delays - Please plan ahead.

We are currently experiencing some delivery delays while we move warehouse operations.
Where possible, please place your orders a couple of working days prior to the required delivery date. 

We appreciate your understanding while we work through the transition and aim to minimise any disruption to your orders.  

Collections - From 9th November:

From Monday 9th November, Wellingborough will be open for customer collections, available from: 

Segen DC, 
1 Shaw Close, 
Park Farm Industrial Estate, 
Wellingborough, 
NN8 6BN

Medway will no longer be available for customer collections from Friday 20th November. 

Returns - From 16th November:

All warehouse returns requested from the 16th November onwards must be sent to the new Wellingborough warehouse.  

Segen DC, 
1 Shaw Close, 
Park Farm Industrial Estate, 
Wellingborough, 
NN8 6BN

Please ensure you use the updated returns information provided within your order documentation. 

Existing Collection Hubs + a New Location at Sittingbourne:

Our existing Segen collection hubs remain operational and will continue to be available to customers where appropriate. 

We are also pleased to announce that we have added an additional permanent collection hub at Sittingbourne. This will be available from Monday 23rd November onwards. 

New Sittingbourne Collection Hub Address: 
Alan Firmin Ltd, 
Kemsley Fields Business Park, 
Sittingbourne, 
Kent, 
ME10 2FE

Your collection location will be confirmed on your shipment information / order documentation, so please do check this before travelling to collect your order. 

Thank you for your patience
We appreciate that a warehouse move of this scale can bring some disruption, and we’d like to thank all our customers for your patience and continued support throughout the transition.  

We’re looking forward to welcoming customers to our new Wellingborough facility and continuing to support your business with a smoother, more reliable delivery service. 

Please keep these dates handy and remember to allow a little extra time for deliveries while we complete the move. 

Thank you.