Yes. Depending on where you want your delivery to go, you can choose from pre 10:30am or pre 1pm.

New Hubs & Postcodes Covered:

The pre-10:30am service is now available for the following areas:

• Leeds: BD, BB, BL, DN, HD, HG, HU, HX, LS, PR (Except 8 & 9), S, WF.
• Medway (Segen Warehouse): BN, BR, CT, DA, ME, RH, TN.
• Peterborough: CM, CO, EN, IG, LE (15 & 16), LU, MK, NN, PE1-8, PE9-38, RM, SG, SS.
• Telford: B, CV, CW, DE, DY, HR, LE (except 15 & 16), M, OL, PR (8 & 9), SK, ST, TF, WN, WR, WS, WV.
• Swindon (Ongoing): BA, BS, DT, GL, KT, OX, RG, SN, SP, TA.
  

All other areas can continue to select our reliable pre-1:00pm or standard Next-Day service (excluding Highlands and Islands).

Contact your Sales Manager for more details.

Yes, you have the option to have your order delivered or collect it yourself.

See your options below:

• Timed delivery slots
• Collect at a time suitable for you
• Track & trace availability
• Free next-day collections from our nationwide collection hubs

Find out more about collections here.

• Yes, this is possible.
• Once you are happy with your quote and convert it to an order, you will be taken to the order finalisation stage.
• Here, you can review and update address details, payment type, special requirements, and shipping method.
• You can select a special requirement from the dropdown menu.
• Alternatively, use the ‘Additional comments’ box to add any extra notes for the delivery team or Fulfilment Managers.
• Once complete, select ‘Continue and pay now’.

• If there is a problem with your delivery, please contact your Fulfilment Manager.
• You can find their details in the 'Got Questions?' section on the home page.
• Use their phone number or email address to get in touch.

Our Segen design tool helps installers quickly create project designs.

You can customise your layout, check compatibility, and watch your design come together in real time.

• Click 'Quotes' in the main navigation bar.
• Select the 'Create new quote' button on the right-hand side.
• From there, you can enter a name, description, and site location for your quote.
• Save your quote and start adding items.

Here's the full guide on how to create a quote

• Click 'Quotes' in the main navigation bar.
• Select the quote you wish to convert into an order.
• After reviewing all details in the quote, click 'Convert to order'.

Here's the full guide on how to place an order

• Go to the home page and look for the ‘Got Questions?’ section.
• In ‘Your personal team’, you’ll see your Sales Manager’s contact details, including their phone number and email address.

To send them a message:

• Email them directly using the address shown, or
• Use the ‘Get in touch’ contact form on the right - select an enquiry type, enter a subject and message, then click send.

• If there is a problem with your order, please contact your Fulfilment Manager.
• You can find their details in the 'Got Questions?' section on the home page.
• Use their phone number or email address to get in touch.
• Your Fulfilment Manager will be able to assist with order items, shipping, payments, and any other issues related to your order.

• Go to the top right corner and hover over the person/ profile icon and select ‘Settings’.

In settings, you can:

• Update your personal details.
• Change your password.
• Edit company details, addresses, and payment methods.

• Yes, there is no limit to how many users you can have under one account.
• New users can be added by contacting your Fulfilment Manager or Account Manager.
• You can find their details in the ‘Got Questions?’ section on the home page.

• If none of the items you wish to add to your quote is available, please contact your Sales Manager. They may be able to suggest alternative products or provide availability dates.
• You can find their details in the ‘Got Questions?’ section on the home page.

• Go to the ‘Quotes’ section in the top navigation bar (or hover over the profile icon in the top right and select ‘Quotes’)
• Open the quote you want to update.
• Look for the ‘Add item’ button, select it, and add the new items as needed.

If you don’t see the ‘Add item’ button within that quote, it could mean the quote has already been finalised or converted to an order.

• Yes, orders can be changed up until the point of payment.

• Go to the ‘Quotes’ section in the top navigation bar (or hover over the profile icon in the top right and select ‘Quotes’.)
• Click on the three dots next to the quote, and a download option should appear.

• Go to the ‘Orders’ section from the home page.
• Locate the order you would like an invoice for.
• On the right-hand side of the order, select ‘View invoice’.
• You can then view or download the invoice from there.

• Go to ‘Orders’ on the home page.
• Find the order you would like to return or partially return.
• Select ‘Start a Return’.
• Choose the items you wish to return, set the quantity, a reason for each item, and click ‘Continue’.
• Provide a description of the issue and upload relevant images.
• Review your return and select ‘Submit Return’.
• Your request will then be submitted and reviewed. You will receive an email confirmation once it has been processed.
• You can also view all returns and track their progress from the ‘Orders’ page.

If an item in your order is listed as 'Not eligible for return at this time', this may be because the product is no longer in our records, it is not a physical product, or the returns window has passed. If you have any concerns, please contact your Fulfilment Manager or Sales Manager.

Find out more about returns here.

• Most products include a standard free manufacturer's warranty. These warranties vary by product. You can find details and download warranty information on the individual product pages in the 'Documentation' section.
• Additional extended warranties can also be purchased for some electrical items from Segen or, in some cases, directly from the manufacturer, providing extra peace of mind for both you and the system owner.
• If the product has an extended warranty available to purchase, they will appear in a carousel beneath the product imagery, where they can be added directly to your quote.
• If warranty information is not listed, please contact your Sales Manager.

• Warranties can be found through the navigation menu, search results, or directly on product pages.
• Open the product page for the item you would like to purchase a warranty for.
• If qualifying warranties are available, they will appear in a carousel beneath the product imagery.
• Select the warranty option you would like to add.
• The warranty can be added to your quote alongside the parent item or as a separate item.
• If no warranty options are shown, please contact your account
  manager for further assistance.

• Hover over the profile icon in the top right and select 'Warranties'.
• Or go to the 'Quotes' or 'Orders' section, then the left-hand side, select 'Warranties'.
• Here, you can view all products with warranties, including their status, purchase date, and order reference.

• Hover over the profile icon in the top right and select 'Warranties'.
• Or go to the 'Quotes' or 'Orders' section, then the left-hand side, select 'Warranties'.
• There you will find all your warranties and documents.
• Click into the chosen Warranty Order
• Click 'Download'.

• Warranty claims must be raised directly with the manufacturer using their support or service channels (such as online portals, email, or phone support).
• If you are unsure how to contact the manufacturer, please speak to your Sales Manager for assistance.

You can now register to become a certified Tesla Powerwall installer by clicking the link below and completing the form.

Register here to become a certified Tesla Powerwall installer

• Yes, you can access a wide range of information online 24/7, including datasheets, product specifications, warranty documents, guides, our design tool, and more.
• You can also view live stock levels, quotes, account information, and invoices at any time.

In addition, Segen customers are supported by a dedicated team:

• A Sales Manager with extensive product and industry knowledge.
• A Fulfilment Manager who oversees orders and logistics.
• A Technical Support Engineer for pre-, during, and post-installation support.

• Yes, you can view live pricing and availability 24/7.
• On each product page, you’ll see both current stock levels and future availability, helping you plan your order with confidence.
• Many products are available for next working day delivery.

With over 20 years of experience in renewable energy, our team uses advanced forecasting to ensure we have the stock you need, when you need it—so you can keep your projects on track.

• Warranties are available on most Segen products.
• You can find full details and download warranty documents
  on each product page.
• If warranty information is not listed, please contact your Account Manager.
• In many cases, free extended warranties are available when
  products are registered with the manufacturer.
• Additional extended warranties may also be purchased from Segen or directly from the manufacturer, providing extra peace of mind for you and the system owner.

• Yes, Segen regularly offers package deals with discounts on inverters, batteries, and accessories.
• Special offers from leading manufacturers are available throughout the platform.
• Quotes also benefit from a 15-day price lock, giving you added flexibility and confidence when planning your projects.

• The Segen Academy provides high-quality training courses designed to equip our customers with the skills and knowledge to thrive in the renewable energy industry.
• We offer a range of regulated courses, which can be found below, all of which are free to Segen customers*
  

View our accredited courses and further academy details*

• You can choose to ‘Pay now’ using a debit or credit card.
• Alternatively, you can select ‘Pay later’.
• If you choose to pay later, you will be taken to the order confirmation page.
• Payment must then be completed at least 24 hours before your selected delivery date.
  

How to pay if you select ‘Pay later’ –

• Either go to the top right corner and click the person/profile icon or click 'Pay Now' from your order confirmation email.
• Select ‘Settings’.
• Navigate to ‘Payment methods’.
• Select ‘Upload proof of payment’ and follow the prompts.

We accept bank transfer, or a range of card payments, including Debit and Credit cards and Amex.

• If you have received a better quote elsewhere, please contact your Sales Manager.
• Please provide your Sales Manager with the details of the alternative quote, and they may be able to review and offer improved pricing.
• You can find their details in the ‘Got Questions?’ section on the home page.