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You can find your Account Manager's contact details in the account contacts section on the left, including their phone number and email address.

You can track your order by logging into your account and viewing your order history. You'll receive email updates with tracking information as well.

You can update your account information by going to your account settings page and editing your details.

Yes, you can return selected items from an order without returning the entire order.

When submitting your return, include a description of the issue and upload clear images of the product and packaging.

Once submitted, your return request will be reviewed by our team. You will receive an email update once it has been processed.

Yes, all returns and their statuses can be viewed from the 'Orders' page.

Refunds are processed once the returned items have been received and inspected.

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2m Cable pack for US2000B/C, US3000, US5000, UP5000 battery models

2xBrackets - Pylon US5000

US5000 4.8kWh Li-Ion Solar Battery 48V (excl. brackets)

2xBrackets - Pylon US2000

2xBrackets - Pylon US3000 TypeC

Pylontech Pelio-L-5.12 LV Battery Module

Ground-Mounted Installation Package With Cable for Pelio-L-5.12

Pylon Force-L2 BMU with Base FC0048M-100

Pylon Low Voltage Solar Battery Communication Hub

Pylon PowerCube H2, 3.552kWh, 48V 74Ah for High Voltage series connection(H48074)

Pylontech Force H3 5.12kWh High Voltage Battery Module

BMS unit for Powercube 1000V/100A

Pylon Powercube H2 High Voltage System 31.97kWh

Pylon Force-H3 High Voltage System stack of 4 incl. BMU (20.5 kWh)

Pylon Powercube H2 High Voltage System 24.86kWh

Pylon Force-H3 High Voltage System stack of 2 incl. BMU (10.2 kWh)

Pylon Powercube H2 High Voltage System 28.42kWh

Pylon Force-H3 High Voltage System stack of 6 incl. BMU (30.7 kWh)

Pylon Powercube H2 High Voltage System 21.31kWh

Pylon Powercube H2 High Voltage System 39.07kWh

Pylon Force-H3 High Voltage System stack of 7 incl. BMU (35.8 kWh)

Pylon Powercube H2 High Voltage System 35.52kWh

Pylon Powercube H2 High Voltage System 42.62kWh

Pylon Powercube H2 High Voltage System 17.76kWh

Pylon Force-H3 High Voltage System stack of 3 incl. BMU (15.4 kWh)

Pylon Force-H3 High Voltage System stack of 5 incl. BMU (25.6 kWh)

Wall-Mounted Installation Package With Cable for Pelio-L-5.12

Pylontech Force H3 BMU with base and cables

Pylon MBMS1000 Multiple Battery Stacks BMS Controller

Pylontech Force H3 5.1kWh High Voltage Battery Module (pallet of 30)

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