Tesla Clamshell Collections

Book your monthly Tesla Clamshell Collection Service slot!

As all Powerwall installers will know, disposing of the bespoke Tesla packaging is far from straightforward.

To help make it simpler, Segen’s dedicated Tesla Clamshell Collection Service has returned and is now simpler than ever!

Instead of arranging your own transport or letting empty clamshells pile up, you can request a direct pickup straight from your site via an easy collection request form.

How the Service Works

Request a collection – Simply complete the collection request form by the 23rd of each month to be included in that month’s collection service.
Nationwide Monthly Coverage: Every month, our collection service will book regional collection routes across the UK.
Direct On-Site Pickup: Sign up with the number of clamshells you have and your site address, and a member of our team will reach out to you with a collection date.
Clear Route Schedules: Collections will be made during the last week of every month, unless advised otherwise by our team directly.

You can find your Account Manager's contact details in the account contacts section on the left, including their phone number and email address.

You can track your order by logging into your account and viewing your order history. You'll receive email updates with tracking information as well.

You can update your account information by going to your account settings page and editing your details.

Yes, you can return selected items from an order without returning the entire order.

When submitting your return, include a description of the issue and upload clear images of the product and packaging.

Once submitted, your return request will be reviewed by our team. You will receive an email update once it has been processed.

Yes, all returns and their statuses can be viewed from the 'Orders' page.

Refunds are processed once the returned items have been received and inspected.

Book your monthly Tesla Clamshell Collection Service slot!

How the Service Works