Timed Deliveries

Be more in control with pre-10:30am deliveries available across the UK.

Where & When
From Monday 2nd March 2026, customers in eligible postcodes served by Leeds, Telford, Peterborough, and Medway hubs join Swindon with pre-10:30 deliveries.

All other areas can continue to select pre-1:00pm deliveries or the Next-Day service, excluding the Highlands and Islands.

Postcodes Covered

Leeds Transport Hub
Postcodes: BD, BB, BL, DN, HD, HG, HU, HX, LS, PR - Except 8 & 9, S, WF.

Medway - Segen Warehouse
Postcodes: BN, BR, CT, DA, ME, RH, TN.

Peterborough Transport Hub
Postcodes: CM, CO, EN, IG, LE 15 & 16, LU, MK, NN, PE1-8, PE9-38, RM, SG, SS.

Telford Transport Hub
Postcodes: B, CV, CW, DE, DY, HR, LE - except 15 & 16, M, OL, PR 8 & 9, SK, ST, TF, WN, WR, WS, WV.

Swindon Transport Hub
Postcodes: BA, BS, DT, GL, KT, OX, RG, SN, SP, TA.

You can find your Account Manager's contact details in the account contacts section on the left, including their phone number and email address.

You can track your order by logging into your account and viewing your order history. You'll receive email updates with tracking information as well.

You can update your account information by going to your account settings page and editing your details.

Yes, you can return selected items from an order without returning the entire order.

When submitting your return, include a description of the issue and upload clear images of the product and packaging.

Once submitted, your return request will be reviewed by our team. You will receive an email update once it has been processed.

Yes, all returns and their statuses can be viewed from the 'Orders' page.

Refunds are processed once the returned items have been received and inspected.

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