Managing Your Orders
business
Jo Philp
Your account space is home to your full order history, giving you a clear view of everything you've got on the go.
Finding the order you need
Orders are sorted to make it easy to spot what needs your attention — whether that's orders that haven't shipped yet, those with a payment due, or ones that are already on their way. There's also a search bar at the top, so if you're looking for a specific order you can jump straight to it.
Order states and what you can do
Each order has its own state, and the actions available to you will depend on where it is in the journey.
If a payment is due, we'll prompt you to pay now so things can keep moving.
If we're waiting on stock for your order, you can still make edits to your order directly on our website.
If your order is paid and being prepared, or scheduled for shipment, you can submit a request to edit it. This goes to our team via a contact form and they'll review it as quickly as they can. We'll always do our best, but please bear in mind we can't guarantee every change will be possible at this stage.
Once your order has shipped, you'll be able to track it from the order page.
Order details
Click into any order to see the full picture. You'll find the same prompts and actions available, alongside extra details like the dispatch address, delivery method, and delivery date.
You can also download your invoices directly from the order details page whenever you need them.
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